Logistics and tech company BOX NOW, which has set new standards in last-mile delivery across Greece, is also rapidly expanding into Cyprus.
With substantial backing from Emma Capital Group, BOX NOW has quickly carved out a strategic niche within Greece’s e-commerce sector, focusing particularly on enhancing last-mile delivery solutions.
Following an investment exceeding €25 million, the company has broadened its reach to cover over 90 per cent of the territory, employs more than 280 staff, and serves upwards of two million customers, reinforcing its role as a leader in innovative and sustainable delivery services.
In 2023, as BOX NOW turned its focus towards Cyprus, it brought the same customer-first approach that had served it well in Greece, achieving rapid market penetration.
The company has already delivered over 800,000 parcels to more than 200,000 customers.
With a network of 10,000 mailboxes and 125 lockers, BOX NOW ensures extensive coverage across Cyprus, achieving 90 per cent population coverage.
This includes presence in the six major cities and 30 smaller urban centers, spanning both major urban hubs and quieter, rural areas.
The effectiveness of its operations is reflected in the company’s high Net Promoter Score (NPS), with 90 per cent of users rating the service at 9 or 10.
BOX NOW’s lockers, strategically positioned and solar-powered, stand out for their autonomy and for their resilience against power disruptions.
This commitment to using renewable energy significantly reduces the environmental footprint of their operations and curtails unnecessary travel that typically occurs due to delivery failures.
Last year was particularly notable as BOX NOW announced that its Cyprus operations had become profitable in less than two years, with a total local investment of €2 million.
The company is poised for further growth, planning to broaden its reach and integrate new technologies.
Driven by a dedication to customer satisfaction and supported by 34 devoted employees, BOX NOW aims to make its ‘green boxes’ the preferred choice for parcel collection and delivery.
Consumers benefit immensely from BOX NOW’s services. They can collect their online purchases the very next day from a conveniently chosen locker, partnering with over 600 e-shops like Temu, Public, Cosmos sport, Luigi, Decoro, MUA, La Vie en Rose, Electroline, FamousSports, JD Sports, and Hondos Center.
Furthermore, sending parcels to loved ones in Cyprus and Greece is hassle-free and without volumetric charges, accessible 24/7 through lockers at locations such as EKO, LIDL, and Sklavenitis.
Additionally, BOX NOW’s mobile app streamlines the process, allowing full control over sending, receiving, and returning parcels.
Reflecting on the company’s growth and focus, Byron Kaklopoulos, CEO of BOX NOW, said, “We thank all our customers and partners who have trusted BOX NOW from the start.”
He added that “We remain committed to being dynamic and responsive to the evolving needs of our customers.”
BOX NOW is fast becoming a frontrunner in modern parcel delivery and shipping services, supported by its significant investments in businesses like OPAP and Profarm.
Adapting to modern lifestyles, BOX NOW’s ‘Send Parcel’ service simplifies national parcel dispatch at competitive rates, avoiding the usual queues and complexities of traditional delivery methods.
This convenience is available round-the-clock through the company’s website or mobile app, ensuring that BOX NOW remains at the forefront of the market as a progressive, customer-focused provider.
